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Saudi Arabia
  • العربية
  • Saudi Arabia
  • Cash on Delivery - Pay through credit card*
    - Cash on delivery*
    *Terms and conditions applied
  • Free Shipping - For orders over 500 SAR
    - Delivery in 2-5 workdays
    - Please contact us on 920008456
  • 100% Genuine Brands - 100% original products directly through suppliers
    - Local and global brands

Return Policy

Policy (Saudi Arabia):

- Items are accepted for return/exchange within 14 days of receiving the order. You must make your return order within 14 days.

- The product should not be used, damaged, it should be in the same condition as you received it

- You can't return any consumable item which has been used or installed, Fragile items,  hygiene-related items, Underwear, Socks, Books, Swimwear, Beauty & Fragrances

- We don't accept return if it is missing from the package price tags, labels, original packing, freebies, and accessories.

- Once you receive Airway bill for your item, you should drop the item at your nearest Aramex office.

- Refund is returned to your credit card if the order was paid by credit card within 3-5 days of receiving returned item in our warehouse.

- Refund is returned by store credit/coupon in case order was paid through COD within 3-5 days of receiving returned item in our warehouse.

- If the products are not fit to be accepted for return, you will be duly notified thru the return claim you filed on your account. We will send the goods back to your address with COD charges of SAR 55 that will include shipping for pickup, re-shipping and COD charges of the latest airway bill.

 

How to return an item within Saudi?

In order to ensure customer satisfaction, all of your purchases in www.dokkanafkar.com are returnable / replaceable for free within 14 days from the date of delivery to you. You need to do the following in case you intend to return/replace the order:

- Go to your profile and select the items you want to return. You will receive an email and SMS with your return airway bill. Alternatively, you can call our customer services at 920008456 during work hours or email us: info@dokkanafkar.com

- You can call Aramex at 920027447 to collect your return or alternatively we highly recommend you to drop your items to your nearest Aramex office. You must print two copies and keep one copy signed by Aramex as proof of handover.

- Upon receipt and acceptance of returned goods, If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.

- If you have selected the Cash on Delivery (COD) service, we will issue you a coupon which is redeemable on our website for the price of the item(s) you returned. You will receive the coupon within 3-5 working days from receiving your return to our warehouse. This will not include shipping and COD fee.

- All returns and replacements are free of cost (only within the kingdom)

 

Policy (Other countries):

- Items are accepted for return/exchange within 14 days of receiving the order. You must make your return order within 14 days.

- The product should not be used, damaged, it should be in the same condition as you received it

- You can't return any consumable item which has been used or installed, Fragile items,  hygiene-related items, Underwear, Socks, Books, Swimwear, Beauty & Fragrances

- We don't accept return if it is missing from the package price tags, labels, original packing, freebies, and accessories.

- Refund is returned to your credit card if the order was paid by credit card within 3-5 days of receiving returned item in our warehouse.

- Refund is returned by store credit/coupon in case order was paid through COD within 3-5 days of receiving returned item in our warehouse.

- If the products are not fit to be accepted for return, you will be duly notified thru the return claim you filed on your account. You will have to pay for shipping charges.

 

How to return an item from outside Saudi?

In order to ensure customer satisfaction, all of your purchases in www.dokkanafkar.com are returnable / replaceable for free within 14 days from the date of delivery to you. You need to do the following in case you intend to return/replace the order:

-Please send the items you want to return to the following address: DokkanAfkar , Warehouse number 11, Alhesn warehouses, Khomra, Jeddah 00966540917813

- Upon receipt and acceptance of returned goods, If you placed the order using a credit card, we will refund the price of the item(s) returned to the same card. Please note that it may take up to 7 – 14 working days for the amount to reflect in your bank statement once the payment has been processed.

- If you have selected the Cash on Delivery (COD) service, we will issue you a coupon which is redeemable on our website for the price of the item(s) you returned. You will receive the coupon within 5-7 working days from receiving your return to our warehouse. This will not include shipping and COD fee.

- Please note that shipping charges for returns are borne by the customer.

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