FAQ's

After confirming your payment method, your order will be dispatched from our

warehouse & you shall receive it within 5 working days starting from the day of

order/payment confirmation. For more information about deliveries, please visit our

“Shipping & Delivery” page here. [Link to ‘Shipping & Delivery’ page]

We ship to all cities within the Kingdom of Saudi Arabia.

Yes, you can shop from Dokkan AFkar from Kuwait, Bahrain, Oman, and UAE using your Credit Card

We made the online shopping experience easy for all. All you need to do is to choose the products you want to buy and add them to the cart. Then you have to indicate shipping address and choose payment option. You may pay for your order through Saudi Banks or Credit Card and Paypal. In case you have chosen to pay through banks, please deposit the money and confirm that through the payment confirmation form sent to your email. We will then confirm your order and will send you the shipment tracking number that you can check on the shipping company website. 

If you find any kind of difficulties in buying online you can call us on 0566351009 during working hours - Sunday to Thursday from 9.30AM to 5.30PM - and we will be glad to assist you.

Yes, our mobile website is fully compatible with our desktop website and is a 100% safe & secure to complete payment transactions from.

Yes. Please visit our “Returns” page for more information on the terms associated with

returning your order back to DokkanAfkar.com. [Link to “Return Policy” page]

We’d love to hear from you! Feel free to drop us a line anytime at info@dokkanafkar.com

or send your enquiry through by completing the ‘Contact Us’ form here. [Link to “Contact

Us” form] Our customer service representatives are more than happy to assist you; you

can call our customer helpline on 0566351009 during our working hours (9.30 AM to 5.30 PM,

Sunday to Thursday).

Please fill in this form & we’ll assess your product fit with our website and get back to you. [Link to

“Become a Supplier” form]

Kindly send us a message through our contact form & we’ll direct it to our marketing

team. [Link to “Contact Us” form]

We will dispatch and deliver your order within 5 business days.

We ship to all Saudi Arabian cities, Kuwait, Bahrain, Oman, and UAE.

We ship to Kuwait, Bahrain, Oman, and UAE along with Saudi Arabia

There are currently 2 payment options available on DokkanAfkar.com Cash on Delivery (Only in Saudi Arabia) and Credit Cards (Saudi Arabia, Kuwait, Bahrain, Oman, and UAE).

For more details regarding payment methods, click here. [Link to “Payments” page]

Absolutely. Our website is 100% safe & secure to make payments through. Our

e-commerce platform is SSL certified to protect our customers’ data & confidentiality, &

to ensure the application of the top-standard security procedures.

No. As we are located within Saudi Arabia shipping to cities that are also within Saudi

Arabia, there aren’t any extra custom fees to be paid.

Piece of cake! Just apply the discounted coupon code at the third step on the checkout

page and you’re good to go. For a more detailed elaboration on how to apply your

coupon code, click here. [Link to “How to Use Coupons” page]

Jeddah, Kingdom of Saudi Arabia.

Choose your favorite products and add them to the shopping cart. You will then be

directed to a 3-step checkout page to complete your order. Fill in your details and choose

your preferred method of payment to complete your purchase from Dokkan Afkar. Click

here to view a video that further explains the shopping process step-by-step.