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Saudi Arabia
  • العربية
  • Saudi Arabia
  • Cash on Delivery - Pay through credit card*
    - Cash on delivery*
    *Terms and conditions applied
  • Free Shipping - For orders over 500 SAR
    - Delivery in 2-5 workdays
    - Please contact us on 920008456
  • 100% Genuine Brands - 100% original products directly through suppliers
    - Local and global brands

FAQ's

Dokkan Afkar

How long does it take to receive my order?

After confirming your payment method, your order will be dispatched from our

warehouse & you shall receive it within 5 working days starting from the day of

order/payment confirmation. For more information about deliveries, please visit our

“Shipping & Delivery” page here. [Link to ‘Shipping & Delivery’ page]

Where do you ship to?

We ship to all cities within the Kingdom of Saudi Arabia.

Shopping

Can I shop from Dokkan Afkar when I am in Kuwait, Bahrain, Oman, or UAE?

Yes, you can shop from Dokkan AFkar from Kuwait, Bahrain, Oman, and UAE using your Credit Card

How do I shop at Dokkan Afkar.com?

We made the online shopping experience easy for all. All you need to do is to choose the products you want to buy and add them to the cart. Then you have to indicate shipping address and choose payment option. You may pay for your order through Saudi Banks or Credit Card and Paypal. In case you have chosen to pay through banks, please deposit the money and confirm that through the payment confirmation form sent to your email. We will then confirm your order and will send you the shipment tracking number that you can check on the shipping company website. 

How do I make sure that the size of the product would fit me?

You can review the size chart in the product page. You will be able to see exact measures of the product and will help you decide.

Can I shop using my phone?

If you find any kind of difficulties in buying online you can call us on 0566351009 during working hours - Sunday to Thursday from 9.30AM to 5.30PM - and we will be glad to assist you.

Can I shop from DokkanAfkar.com on mobile?

Yes, our mobile website is fully compatible with our desktop website and is a 100% safe & secure to complete payment transactions from.

Shipping

Can I return my order?

Yes. Please visit our “Returns” page for more information on the terms associated with

returning your order back to DokkanAfkar.com. [Link to “Return Policy” page]

I have an enquiry that’s not listed here, how can I get in touch with the team at Dokkan Afkar?

We’d love to hear from you! Feel free to drop us a line anytime at info@dokkanafkar.com

or send your enquiry through by completing the ‘Contact Us’ form here. [Link to “Contact

Us” form] Our customer service representatives are more than happy to assist you; you

can call our customer helpline on 0566351009 during our working hours (9.30 AM to 5.30 PM,

Sunday to Thursday).

I have a product that I want to display on DokkanAfkar.com. How can I do that?

Please fill in this form & we’ll assess your product fit with our website and get back to you. [Link to

“Become a Supplier” form]

I’m a media representative. How can I get in touch with your marketing team?

Kindly send us a message through our contact form & we’ll direct it to our marketing

team. [Link to “Contact Us” form]

How long does it take to receive my order?

We will dispatch and deliver your order within 5 business days.

What are the cities that you ship to?

We ship to all Saudi Arabian cities, Kuwait, Bahrain, Oman, and UAE.

Payment

Can I place an order outside Saudi Arabia?

We ship to Kuwait, Bahrain, Oman, and UAE along with Saudi Arabia

What are the available payment options?

There are currently 2 payment options available on DokkanAfkar.com Cash on Delivery (Only in Saudi Arabia) and Credit Cards (Saudi Arabia, Kuwait, Bahrain, Oman, and UAE).

For more details regarding payment methods, click here. [Link to “Payments” page]

Is it safe to complete an online payment transaction on DokkanAfkar.com?

Absolutely. Our website is 100% safe & secure to make payments through. Our

e-commerce platform is SSL certified to protect our customers’ data & confidentiality, &

to ensure the application of the top-standard security procedures.

Do I need to pay any additional custom fees for my order?

No. As we are located within Saudi Arabia shipping to cities that are also within Saudi

Arabia, there aren’t any extra custom fees to be paid.

I have a coupon, how can I use it?

Piece of cake! Just apply the discounted coupon code at the third step on the checkout

page and you’re good to go. For a more detailed elaboration on how to apply your

coupon code, click here. [Link to “How to Use Coupons” page]

Contacting us

Where is DokkanAfkar.com’s main office & warehouse?

Jeddah, Kingdom of Saudi Arabia.

How can I place an order on DokkanAfkar.com?

Choose your favorite products and add them to the shopping cart. You will then be

directed to a 3-step checkout page to complete your order. Fill in your details and choose

your preferred method of payment to complete your purchase from Dokkan Afkar. Click

here to view a video that further explains the shopping process step-by-step.

 

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