FAQ's

Online shopping with us is easy for everyone. All you need to do is to add the items chosen to the cart, specify the shipping address and choose the payment option. In Saudi Arabia both options are available: payment using the card and cash on the delivery. For international orders, we accept card payments only. After all, you get a shipment tracking number to track the order on the shipping company website.

Yes, use our application for a better experience. Shopping through the mobile phone browser is available as well. Both options are easy to use and are secure.

All you need to do is follow the size guide which will help you to determine your size.

After your payment confirmation, the order is dispatched from our warehouse, and you receive your order within 7 working days starting from the day of payment confirmation. To know more about the delivery process, please, visit the “Shipping & Delivery” page here. [Link to ‘Shipping & Delivery’ page]

All the orders are wrapped manually taking care of the very little packing detail. To take all the precautions possible, we partner with the international shipping companies which makes it possible to deliver the order into waiting hands! If you are a Jeddah resident, you can get your order shortly through one of our representatives.

The shipping company will try to contact you several times to deliver the order. If the company couldn't reach you, a notification, explaining how to get your shipment will be sent.

Dokan Afkar platform was launched in the Kingdom of Saudi Arabia and currently ships to all its cities. In addition to it, the company provides shipment services to some Gulf countries such as Kuwait, United Arab Emirates, Bahrain, and Oman.

There are currently 2 payment options available on DokkanAfkar.com

Cash on Delivery (Only in Saudi Arabia)

Credit Cards (Saudi Arabia, Kuwait, Bahrain, Oman, and UAE).

Absolutely. Our website is 100% safe & secure to make payments through. Our e-commerce platform is SSL certified to protect our customers’ data & confidentiality and to make sure the application corresponds to the top-standard security procedures.

No. Shipping to the cities within Saudi Arabia does not involve any extra customs fees payment. However, there are customs fees for orders outside Saudi Arabia on some products according to the country customs policy.

Just a piece of cake! As soon as you proceed to the checkout page, apply the discount coupon code, and you are done! For more detailed elaboration on how to apply a coupon code

Yes. Please visit our “Returns” page for more information on the terms associated with returning your order to DokkanAfkar.com

We’re eager to help you! Feel free to drop us a line anytime at info@dokkanafkar.com or send your inquiry by filling in the “ contact us “ page . Our customer service representatives are more than happy to assist you.

Kindly send us a message through our contact form & we’ll direct it to our marketing team.